Service Director

Company: Baker Auto Group
Location: Grand Rapids
Posted on: February 14, 2026

Job Description:

Job Description Job Description At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits! What the right candidate brings to the table: You’ve done this job before. You have the playbook and you know how to execute. You have turned an average service department into a best-in-class money maker. You are not the person needing the training, you are the person doing the training. You know how to recruit, staff and motivate every person in the department. Job Responsibilities: Coaching and Leadershi p Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel. Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements. Pushes accountability through all levels of the department; addresses under-performers with urgency. Knows the developmental needs of team members; makes training a priority. Is always recruiting, attracting top talent to the dealership. Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction Expects to lead in CSI performance and instills the same expectation in every team member. Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals. Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence Operational Excellence Builds the optimal shop structure and work distribution processes for maximizing Technician productivity. Develops and trains Advisors to achieve the very best RO Quantity and Quality. Designs and implements processes that are clear, sustainable and drive the desired outcomes. Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides. Generates expected profits by controlling pricing, productivity, personnel expense and operating expense. Ensures the department and personnel remain compliant with company, factory and government policy and regulations. Skills & Qualifications: 10 years of experience in the retail automotive service and parts business 5 years of experience as a Service Manager/Director. Experience with the CDK dealer management system is a bonus. A current valid driver’s license and insurability rating is required High School Diploma or equivalent; College degree is preferred. Benefits Include: Company vehicle Health, dental, life and vision insurance 401(k) Paid Time-Off Continued professional development

Keywords: Baker Auto Group, Kalamazoo , Service Director, Sales , Grand Rapids, Michigan