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Contact Center Member Service Representative

Company: Kalsee Credit Union
Location: Kalamazoo
Posted on: November 12, 2019

Job Description:

More Than Just a Job. A Purpose.
With a career at KALSEE Credit Union, be part of a passionate team bringing financial success to members every day. Whether working directly with members or supporting behind the scenes, you impact the well-being of our members and community.

Contact Center Member Service Representative:
Demonstrated ability to successfully handle all member needs and deliver exceptional member service via alternative channels such as telephone, email, chat, video, or text. Bring value to each member interaction by not only doing what the member asks, but by going above and beyond to offer solutions that match or uncover the member's need, as well as educating members on all available KALSEE products and services. Responsible for performing all duties in the contact center including opening/converting accounts, answering basic lending questions, completing everyday member transactions/forms, processing basic loan applications, and understanding other department functions to ask proper questions before transferring calls, and transferring calls to the appropriate person.

  • Bachelor Degree preferred, High School Diploma or GED required
  • Credit Union or Banking experience preferred
  • Previous call center experience preferred
  • Excellent member service and communication skills
  • Effective problem solving skills


Keywords: Kalsee Credit Union, Kalamazoo , Contact Center Member Service Representative, Sales , Kalamazoo, Michigan

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