Customer Service Representative (Entry Level)

Location: Fort Wayne
Posted on: June 23, 2025

Job Description:

We are a collaborative organization committed to igniting client success through expert customer acquisition strategies, providing robust training, and drawing upon valuable experience with industry leaders. We are actively seeking energetic and customer-focused individuals to join us as Entry Level Customer Service Representatives. This pivotal, face-to-face role is perfect for aspiring professionals eager to make a direct impact by providing top-tier service and support to our customers! As an Entry Level Customer Service Representative, you will receive comprehensive, hands-on training in diverse product offerings, effective customer service methodologies, and proactive problem resolution strategies. This program develops your exceptional communication, active listening, and solution-oriented skills, teaching you to confidently engage with customers and provide accurate assistance. Key Responsibilities of the Entry Level Customer Service Representative Conduct in-person engagements with customers across communities and territories. Serve as the main contact for customer inquiries, handling billing, accounts, service features, and basic technical support. Educate customers on products with accurate, easy-to-understand details. Diagnose and resolve common service issues by providing step-by-step guidance or escalating complex cases to management. Resolve customer complaints and concerns with empathy, patience, and a strong focus on achieving a positive resolution. Inform customers on self-service options and provide resources to empower them to manage their accounts effectively. Work collaboratively with Customer Service Representatives and team members to maintain a high-performing and supportive environment. Represent the clients with professionalism, integrity, and a strong commitment to service excellence at all times.

Keywords: , Kalamazoo , Customer Service Representative (Entry Level), Customer Service & Call Center , Fort Wayne, Michigan