IT Broadband System Manager

Location: Paulding
Posted on: June 23, 2025

Job Description:

Position Summary: The IT & Broadband Systems Manager leads the design, administration, and maintenance of networks, systems, software, and equipment that support high-quality electric and broadband services. This role manages a team of IT and network professionals, driving secure and efficient operations through strategic planning and continuous improvement. Key Responsibilities: Technical Oversight: Design, implement, and maintain broadband and IT infrastructure, including passive optical networks, Headend/Central Office (CO) equipment, and Customer Premise Equipment (CPE). Monitor and troubleshoot network performance issues; resolve outages and ensure service reliability through proactive system alerts and analytics. Configure, secure, and manage virtual and physical systems, including backups, disaster recovery plans, and cybersecurity protocols. Oversee fiber optic network design including point-to-point, ring, and diverse path routing; develop network diagrams and splicing plans. Conduct site surveys, installations, system tests, and maintenance to minimize downtime and ensure service quality. Strategic & Operational Leadership: Develop and execute long-term strategic plans for IT and broadband systems aligned with the Cooperative's mission and goals. Lead the Cooperative's cybersecurity efforts by designing policies, risk mitigation strategies, and monitoring programs. Research and evaluate new vendors and technologies to ensure alignment with Cooperative needs and industry standards. Plan and manage capital investments, budgets, and vendor contracts to ensure cost-effective solutions. Ensure compliance with NERC CIP, FCC, RUS, and other relevant industry regulations. Team & Communication: Supervise IT staff including Senior IT Specialist and Network Administrator; provide leadership, mentorship, and performance oversight. Coordinate closely with executive leadership, internal departments, members, vendors, and industry partners to implement technology initiatives. Support cross-functional teams with technical expertise and guidance to enhance member and internal user experiences. Promote a culture of safety, teamwork, professionalism, and adaptability. Qualifications: Education & Experience: High School diploma or equivalent required. Bachelor's degree in Computer Information Systems or a related field preferred. Minimum of 4 years of relevant IT/network systems experience. Technical Skills: Strong knowledge of IP networking, VLANs, subnetting, routing, and fiber optic technologies. Proficient with network design, provisioning, and monitoring tools. Familiarity with business continuity, disaster recovery, and cybersecurity best practices. Experience with enterprise and service provider environments, including Layer-1 and Layer-2 networking. Soft Skills: Strong leadership, organizational, and communication skills. Ability to prioritize multiple tasks, lead a team, and work under pressure. Collaborative mindset and a commitment to continuous improvement. Additional Requirements: Valid driver's license. Willingness to travel occasionally and work outside standard hours when necessary. Must pass drug and alcohol screening per DOT and PPEC policy. Maintain confidentiality and high ethical standards. Reporting Structure: Reports to: Chief Operating Officer (COO) Supervises: Senior IT Specialist, Network Administrator External Relations: Members, vendors, consultants, regulatory agencies INJUN2025 ZRCFSTECH Click here to apply online

Keywords: , Kalamazoo , IT Broadband System Manager, IT / Software / Systems , Paulding, Michigan